Shipping policy

AA Comfort – Shipping Policy

Last updated: 11/29/25

Thank you for shopping with AA Comfort. We aim to provide a smooth and reliable shipping experience. Please review our Shipping Policy below.

1. Shipping Times

Orders are processed within 1–3 business days.

Estimated delivery times:

  • United States: 3–10 business days

  • International: Currently not offered

Shipping times may vary during holidays, high‑volume periods, or due to carrier delays.

2. Shipping Fees

Customers are responsible for all shipping costs, including:

  • The original shipping fee at checkout

  • Return shipping costs if a return is requested

Shipping fees are non‑refundable, even if the customer receives free shipping due to promotions.

3. Free Shipping

We may offer free shipping promotions (e.g., free shipping over $35).
When free shipping is applied:

  • Only the order value qualifies

  • Customer still pays return shipping if returning the item

4. Order Tracking

Once your order ships, you will receive an email with a tracking number.
Tracking may take 24–48 hours to update after dispatch.

5. Incorrect Address Responsibility

Customers are responsible for providing the correct shipping address.

If a package is:

  • Delivered to the wrong address

  • Returned due to an incorrect or incomplete address

The customer is responsible for any reshipping fees.

6. Lost or Delayed Packages

AA Comfort is not responsible for:

  • Lost packages caused by the shipping carrier

  • Delivery delays due to the carrier

  • Weather disruptions or peak season slowdowns

However, we will always do our best to help locate or resolve issues.

7. Damaged Items During Shipping

If your product arrives damaged:

  • Contact us within 48 hours

  • Include photos of the damage + packaging

We will replace the item at no cost to you.

8. Delivery Confirmation

Once a carrier marks the package as Delivered, AA Comfort is not responsible for missing packages.
Please contact the carrier directly for investigations.

9. Contact Us

For shipping questions or issues, contact us:

📧 aacomfort125@gmail.com